In my breakdown of organizational diseases, insitutionalization is a chronic, usually progressive, condition where a business or agency increasingly loses its focus on customers/clients as employees turn the organization’s energies more and more to their own benefit.  I’ve not looked closely at this firm but that’s certainly the gist of what this Goldman Sachs resignee is saying. http://www.nytimes.com/2012/03/14/opinion/why-i-am-leaving-goldman-sachs.html